Gorilla POS Refund Policy

Last updated: June 8, 2026

This policy explains how refunds work for Gorilla POS software subscriptions, hardware, and payment processing fees.

Software Subscriptions

  • 30-day free trial — no charge and no credit card required to start.
  • Monthly plans — cancel anytime, with no refund for the current month.
  • Annual plans — billed upfront for 12 months at a discounted rate. Full refund within the first 30 days; pro-rated for unused months after that (details below).

Annual plan refunds, explained

Annual plans are billed upfront for 12 months at a discounted rate. If you cancel within the first 30 days, you'll receive a full refund of your annual payment.

After 30 days, annual plans are non-refundable as a lump sum. However, if you cancel mid-year after the 30-day period, we will issue a pro-rated refund for unused months — calculated at the standard monthly rate (not the discounted annual rate).

Example

If you're on the Complete annual plan ($1,428/year = $119/month) and cancel after 6 months, your refund is calculated at $149/month (the regular monthly price), not $119/month. Refund = remaining 6 months × $149 = $894, minus the 6 months already used.

Hardware

  • Payment terminals are purchased through our processing partner, Fiska.
  • Hardware is non-returnable to Gorilla POS.
  • The manufacturer's warranty applies — contact Fiska support for hardware issues.
  • We recommend contacting us before purchasing hardware to confirm compatibility with your setup.

Processing Fees

  • Transaction fees are non-refundable once processed.
  • Chargebacks are handled per standard card network rules.

Contact Us

Questions about a refund? Reach us through our contact form.