Refund Policy

Subscriptions

• Cancel anytime from your dashboard — no phone call or email required.
• Your service continues until the end of the current billing period.
• No partial-month refunds.When you cancel, you keep access through the period you've already paid for, and we don't prorate or refund the remainder of that month.

Hardware Policy

Gorilla POS is a software platform. Hardware (receipt printers, label printers, scanners, cash drawers) is purchased directly from third-party vendors. We do not sell hardware directly and cannot accept hardware returns. Please refer to your hardware vendor's return policy for hardware issues.

How to Cancel

Cancel your subscription directly from your dashboard. If you have any questions, get in touchand we'll walk you through it.